What can I do if my machine does not heat up and the red lamp is not illuminated?

Verify the power supply by checking that the green light on the main switch is illuminated.

If there is no water in the boiler and as a result the machine is too hot, the thermostatic safeguard is active.

If the green light is not illuminated even though the power plug is plugged into the power socket, please contact customer services to arrange for your machine to be checked. Our customer service partner will then reset the safety protection for your machine.

If your question hasn’t been answered yet, you can ask us personally.